Last updated: October 26, 2026
We offer a 30-day money-back guarantee. If you're not satisfied with your Hibi subscription, you can request a full refund within 30 days of your order date — no questions asked.
Refunds are processed by our payment provider, Paddle, which acts as the Merchant of Record for all our orders. To request a refund, visit paddle.net and look up your purchase, or email us at support@hibiwork.com and we'll help you out.
You can cancel your subscription at any time from your workspace's billing settings. When you cancel, your subscription stays active until the end of the current billing period and won't renew. Canceling stops future charges; if you'd also like a refund for a recent payment, the 30-day guarantee above applies.
Refund handling is also governed by Paddle's Refund Policy.